My project is about how older/disabled people communicate with care professionals, in the context of how personalisation is delivered in long-term care. Using an innovative methodological approach, discourse analysis, which has been pioneered at the Norah Fry Centre for Disability Studies, I aim to study the language used in interactions between professionals and clients. I am particularly interested in how the latter group express their needs and preferences regarding the way they are supported.

I hope the findings will both further academic understanding in this area of social science and have a positive impact on the lives of older/disabled people and their families through practical application in the care sector.